Refund Policy
Effective Date: January 2025
We want you to be completely satisfied with DropHero. This policy outlines our refund terms and conditions to ensure transparency and fairness for all our customers.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for all annual subscriptions. If you're not completely satisfied with DropHero within the first 30 days of your annual subscription, we'll provide a full refund.
2. Monthly Subscriptions
Monthly subscriptions are non-refundable once the billing period has begun. However, you can cancel your subscription at any time to prevent future charges. Your access will continue until the end of your current billing period.
3. Free Trial Period
DropHero offers a 14-day free trial for all new users. During this period, you can explore all features without any charges. No refund is necessary if you cancel during the trial period.
4. Refund Eligibility
To be eligible for a refund, your request must be submitted within 30 days of your annual subscription purchase. Refunds are not available for monthly subscriptions, partial months, or after the 30-day period has expired.
5. How to Request a Refund
To request a refund, please contact our support team at Info@drophero.app with your account details and reason for the refund request. We typically process refund requests within 3-5 business days.
6. Processing Time
Once approved, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
7. Non-Refundable Items
The following are not eligible for refunds: monthly subscriptions, partial months of service, add-on services, and any charges related to third-party integrations or ad spend.
8. Account Cancellation
Canceling your subscription does not automatically trigger a refund. You must specifically request a refund if you believe you are eligible. Cancellation will prevent future charges but does not refund past payments.
9. Disputed Charges
If you believe you have been charged in error, please contact our support team immediately. We will investigate the issue and work with you to resolve any billing discrepancies.
10. Contact Information
For all refund-related inquiries, please contact us at Info@drophero.app. Include your account email and order details to help us process your request quickly.
How to Request a Refund
Contact Support
Email us at Info@drophero.app with your refund request
Provide Details
Include your account email and reason for the refund
Review Process
We'll review your request within 24-48 hours
Refund Issued
If approved, refund will be processed within 3-5 business days
Related Legal Documents
Privacy Policy
FAQNeed Help with a Refund?
Our support team is here to help you with any refund-related questions or requests.
Contact Support