Privacy Policy
Effective Date: June 2025
DropHero is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant laws in your jurisdiction.
This policy applies to all users who visit or interact with the DropHero platform, including our website, browser extension, and any related services or features (collectively, the “Platform”).
Term of Use
1. Data Controller
DropHero is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant laws in your jurisdiction.
This policy applies to all users who visit or interact with the DropHero platform, including our website, browser extension, and any related services or features (collectively, the “Platform”).
2. Who Can Use DropHero
DropHero is intended for users who are at least 18 years old. Users under this age must have consent from a parent or legal guardian, but may still be restricted from certain features.
3. Data We Collect & How We Use It
3.1. Account Registration
We collect your email, name, store name, and password when you register an account. This information allows us to create and manage your profile and subscription.
3.2. Shopify and Meta Ads Integration
When you connect your Shopify store or Meta Ads account, we access limited data to fetch ads and publish listings as per your permission. This data includes store ID, ad ID, and basic analytics.
3.3. Subscription & Billing
For payment processing, we collect billing address, card/payment information, and transaction records. This data is processed securely and only used for invoicing and fraud prevention.
3.4. User Activity
We may collect log information (e.g., IP address, browser type, interactions) to analyze usage, improve performance, detect abuse, and ensure service security.
3.5. Surveys, Feedback, and Support
Any data voluntarily submitted via feedback forms, customer service chats, or surveys is used to enhance our product and respond to your needs.
4. Cookies & Tracking
We use cookies to:
- Keep you logged in
- Track feature usage
- Display relevant content
- Improve performance and analytics
You can manage cookie preferences in your browser or settings panel.
5. Communication & Marketing
We may send you:
- Service updates
- Tips and usage guides
- Promotional offers (only if you’ve consented)
You can unsubscribe at any time using the link provided in our emails or from your user profile.
6. Your Rights
You have the right to:
- Access your data
- Correct or update inaccurate data
- Delete your account and associated data
- Limit or object to processing
- Withdraw consent at any time
To exercise these rights, contact: Info@drophero.app
7. Data Retention
We retain your data:
- While your account is active
- For legal and compliance reasons (up to 5 years)
- For service security and fraud monitoring
Once no longer needed, your data is securely deleted or anonymized.
8. Data Security
We use encryption, access controls, and secure storage methods to protect your data. Our systems are monitored regularly to prevent unauthorized access, loss, or misuse.
9. Sharing Your Data
We do not sell your data. Your data may be shared with:
- Trusted service providers (e.g., payment processors, analytics tools)
- Legal authorities if required by law
- Internal teams strictly for platform operation
All third-party services are contractually obligated to comply with data protection laws and our privacy standards.
10. International Transfers
Your data may be transferred to and stored in countries outside your region. When this happens, we ensure your data is protected under standard data protection agreements and security practices.
11. Third-Party Integrations
If you log in or connect via third-party platforms (e.g., Google, Shopify), we receive only the data you authorize. DropHero is not responsible for those platforms' privacy practices. Please review their privacy settings if needed.
12. Updates to This Policy
We may update this Privacy Policy from time to time. If there are major changes, we will notify you via email or in-app notification. The date of the latest update is always shown at the top.
13. Contact Us
If you have questions, feedback, or concerns about how we use your data, please reach out to us:
📧 Email: Info@drophero.app